The Online Portal is an easy, fast, and secure way to pay rent and other charges online, view your payment history, and submit maintenance requests. Access your Online Portal from any mobile device.
This overview recording walks through the steps to activate the Online Portal for the first time, how to make payments, and how to submit maintenance requests.
I made a payment online by mistake. How do I stop the payment?
You must call your bank and issue a stop payment. Neither AppFolio or your property manager has authority to gain access to your Online Portal or bank account to stop the payment on your behalf.
Can I change my scheduled auto payment?
Your auto payment details are displayed on the Home or Payments tabs in the Scheduled Payments section. Click Edit to change the payment name, payment amount or account information. To change the date the payment is processed each month, click Delete, then return to the Home or Payments tabs to create a new auto payment.
Can I delete my saved bank account or credit card?
Yes. Click the Account Profile tab, then in the Saved Payment Methods section click the Delete button. If the Delete button is grey (not red), this payment method is currently used for an auto payment and you must first delete the auto payment.
Is there a fee to make payments online?
eCheck payments are free to you, but there is a non-refundable online portal convenience fee for a Credit or Debit card payment. This is in place to comply with current card network regulations. You are notified of the fee amount when you select the Credit or Debit card payment option, and are given the option to switch to eCheck.
The online portal convenience fee is a fixed, flat amount based approximately on your monthly rent amount. The fee amount will stay the same for the entirety of your occupancy, no matter the amount of your payment.
You will receive an Online Portal Activation email or text message from your property management company.
If you see a message stating you cannot make online payments, please contact your property manager as this is a service they can choose whether or not to offer their tenants.
Once your auto payment is scheduled, the details are displayed in the Home or Payments tabs in the Scheduled Payments section.
Click the Account Profile tab. Here you can manage various settings in your Online Portal.
Submit maintenance requests directly to your property manager from the Online Portal along with photos of the issue.
If you signed a lease agreement online through your portal, you can view or download the completed lease documents from your portal at any time. Click Property Info from the menu on the left to view or download your online lease documents.
In my portal it says I can’t make online payments. Why not?
Please contact your property manager, as this is a service they can choose whether or not to offer their tenants.
How do I delete my saved auto payment?
Your auto payment details are displayed on the Home or Payments tabs in the Scheduled Payments section. To delete the auto payment, click Delete.
Can my property manager see any of my payment information?
No. Your property manager cannot see any of the payment information you have saved or have previously entered.
I no longer rent with this property manager. How do I delete my account?
Please contact your property manager and ask them to delete the login information associated with your account.
What type of credit or debit card can I use?
Credit or debit card payments can be made from a Visa, Mastercard, JCB, Diners Club or Discover branded card from any country. American Express, gift cards, or prepaid cards are not accepted.
What type of bank account can I use to pay by eCheck?
You can use a personal or business checking or savings account. Make sure to enter the routing and account number exactly as they appear on your checks and confirm the account has sufficient funds before paying.
Is there a maximum amount I can pay with an eCheck payment?
For fraud protection purposes, the maximum amount allowed for a single eCheck payment is whichever sum is greater: 3x the amount of your monthly recurring charges, 3x the amount of charges due now or set to post in the next 15 days, or $5,000. This is the maximum for a single transaction, so you can make multiple payments if necessary. Please note, if your move-in charges are dated in the future, you will only be able to pay up to $5,000 in a single payment until those charges are due.
Is there a maximum amount I can pay with a credit or debit card?
Tenants can pay 2x their monthly rent charge or $3,000 in a single credit/debit card payment, whichever sum is greater. If 2x their monthly rent charge exceeds $10,000, they cannot pay more than $10,000 in a single payment.
What will an online payment look like on my bank statement?
eCheck payments appear as "[your management company]". Credit or debit card payments plus the online portal convenience fee appear as “AF* [your management company].”
Can I get a printed receipt for my payment?
Please contact your property manager and they can provide you with a receipt. You can also see record of your payments on the Account Ledger in your Online Portal.
Can I change the language of my Online Portal?
You can change the language to Spanish. Click the Account Profile tab on the left, then in the Choose Your Language section use the menu to select Spanish, then click Save.
How is my payment information protected?
We take privacy and security seriously and invest in state of the art systems to protect payment information. All sensitive data is encrypted and our redundant infrastructure ensures the highest levels of service availability. It is bank-grade security.
How do I view my past payments?
In the Payments tab, click the View Account Ledger button to see your entire payment history.
I do not have a bank account or credit card, is there another option?
Contact your property manager to learn about your payment options. In most locations, you are able to pay your rent in cash at a local 7-Eleven or Ace Cash Express. Your property manager can provide you with a unique and reusable payslip with a barcode to use when making cash payments at participating locations. The cost to make an electronic cash payments is $3.99 for up to $1,500.00 in cash.
I have two (or more) Online Portals but I’d like to have them combined into one. How do I do this?
Only your property manager is capable of combining your Online Portals, so please contact them directly to make this request. Your Online Portals must be managed by the same company in order to combine them.