Use your Owner Portal to access reports, property inspections, important documents, or 1099s shared by your property manager, and make secure monetary contributions to the property of your choice via credit/ debit card or eCheck (ACH).
Your property manager will send an announcement email, or you will receive a notification email that an item is ready to view in your portal. If you have not yet activated your portal, either of these emails will prompt you to create a password and activate your portal.
Activate your Owner Portal and Create a Password
Once you have activated your Owner Portal you can login anytime from a computer, tablet or smartphone.
To Access Your Owner Portal:
Depending on what your property manager has published to your portal, you will see one or more of the following tabs: Statements, Contributions, Inspection Reports and Documents.
Statements: View or download published statements and reports. Packets are ordered by date with the most recent at the top and will be grouped under the owner of record. Click Download Packet to download the packet to your computer or mobile device.
Contributions: Make secure monetary contributions via credit/debit card or eCheck (ACH) to the property of your choice.
Inspection Reports: You will see this tab if your property manager has shared an Inspection report. You can view the Inspection reports online, but cannot print them at this time. Click the Report Name to view it online.
Documents: Any files your property manager has shared will be stored here. Click the name of the file to view it online, or click Download to save it to your computer.
If enabled, you can make secure monetary contributions via credit/debit card or eCheck (ACH) to the property of your choice.
Note: The contribution and fee will be processed as separate transactions. The base contribution appears on your statement as a transaction from the management company and the fee will appear as a transaction from AppFolio.
You will receive an email notification if your payment was successfully submitted. Print or save the confirmation page or email for your records if necessary.
I entered my email address and clicked Sign Up, but haven't received my activation email, what do I do?
Confirm you are using the correct email address and check your spam or junk mail folders. The email address you use to log in to your Owner Portal is the email address your property manager has on file for your record.
My reports are incorrect or not showing me the information I need, what do I do?
Please contact your property management company to discuss your reports.
I have multiple LLC's but only see reports for one company in my portal. What should I do?
Access to your Owner Portal is based upon your email address. As long as each record in your property manager's database has the same email address entered, information for all properties should be contained within one portal. Scroll down the page to see separate packets for each entity. If you still cannot find the correct packets, please contact your property manager.
Who do I contact with questions about my Owner Portal?
Please contact your property management company if you have any questions about the portal.