High renter satisfaction, low Net Promoter Score: How U.S. renters perceive their property managers

A guide for growth-minded property managers and owners

U.S. Resident Motivations: 2022

Your personal information will be kept confidential according to our Privacy Policy. Read our Terms of Service.

While much has been written about the state of the U.S. multifamily rental market over the last two years, there’s been very little insight around what renters think about their property management companies or landlords. To help close that gap, we conducted a resident motivations survey that will help you uncover:

In this report, you’ll learn:
  • What residents expect of property managers and landlords
  • Why NPS matters for property management
  • What renters value more now than before the pandemic
  • How empathy is the ultimate key to success
Get the Report