RX - Your Prescription for Crafting a Better Resident Experience

It’s time to start Spring Cleaning – your team’s resident relation skills! Retire old buzzwords like “Customer Service,” “Building Rapport,” and “Closing the Deal.” These terms sort your current and prospective renters into boxes, but a more personal touch is the best way to make a positive impact on your customers, and your vacancy rates! In today’s digital world where online reputation and word-of-mouth references are key to a thriving business, property managers who don’t put customers first will lose out to a competitor who does. Join “The Apartment Doctor” Doug Chasick as he looks at working with a property management company from the renter’s perspective, and how you can work toward creating a resident experience that exceeds your current customers’ expectations and attracts new business daily. Please join us for a look at how to make and keep your customers satisfied!

Register for our free 60 minute webinar on Tuesday, April 19th at 11:00 AM PST / 2:00 PM EST to learn more about:

  • Reassessing your customer service lingo
  • Selling units to people who are not like you
  • Managing the expectations of your renters
  • Recovering when a conversation goes off the rails
  • … and more!

This event is brought to you by…
AppFolio, market leaders in web-based property management software. The webinar is being promoted by REALTOR® Magazine, the official publication of the National Association of REALTORS®. REALTOR® Magazine believes the tips in the webinar will be useful to its readers but its promotional efforts do not constitute an endorsement of the content.