The Self-Service Generation: Connecting with Your Modern Renters

Patience is a rare commodity these days as companies like Netflix, Uber, and Amazon continue to offer nearly instant service. Smartphone apps eliminate the wait for a cab, a date, or a table at a hot restaurant. Movies and TV shows begin streaming in seconds, and a package can be delivered to your doorstep in less than 24 hours. This trend doesn’t stop at retail or entertainment; now renters are beginning to expect this kind of service from their property managers. The world is changing fast, and it’s not showing any signs of slowing--you can’t train modern renters to ‘expect’ slower service. You have to change your business practices to fit their expectations. Join us for a conversation with Katelyn Surak, Senior Manager of Customer Success for AppFolio, as she takes a look at how you can accelerate and enhance your interaction with your renters from application to move-out. With the right tools and strategies toward service, you and your renters will both be happier.

Register for our free 60 minute webinar on Thursday, May 19th at 11:00 AM PST / 2:00 PM EST to learn more about:

  • Making it ridiculously easy for renters to communicate with you
  • How to use your renter’s constant mobile connectivity to your advantage
  • Embracing the demand for self-service
  • Building an infrastructure of trust with your renters
  • ... and more!

This event is brought to you by…
AppFolio, providers of web-based property management software and Inman, the industry’s leading source of real estate information.