Board member expectations & experiences

What board members want from their management company

Better your board member experience

To discover what board members look for in an association management company, reasons why they may switch management companies, and the kinds of technologies they use or expect, AppFolio surveyed current and former HOA and COA board members. In this report, the findings are revealed, along with insights for how to leverage the data to better serve board members and retain your associations.

In this guide, you’ll learn:
  • The top responsibilities boards expect management companies to handle
  • How satisfied boards are with their management company
  • The most valuable digital tools to board members
  • What influences board members’ decision to switch management companies
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